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Success Stories

Streamlining care with an online patient portal

Industry
Health

Service
Technology Services

Client background

One of Australia’s leading health services set out to reimagine how they coordinate care with patient at the centre of everything they do.. As part of a broader public healthcare system, the service works closely with multi disciplined healthcare teams to improve healthcare, coordination, and the overall patient experience.

As part of its digital transformation efforts, the service led the development of a secure online portal to help patients, their authorised families and care givers to be more involved and informed of appointments, treatment and referrals.

The challenge

The vision was clear: create a mobile-friendly portal that gives patients and families more visibility and control over their care journey. But early technical hurdles needed to be resolved to keep the program on track.

We were initially brought in for a short engagement to troubleshoot integration issues between the new portal and the existing electronic medical record (eMR) system, and to identify a path forward for automating master data management. What started as a narrow scope quickly grew into a broader technical partnership as the full complexity of the solution came into view.

Our approach

The portal has been supporting patients and authorised family members for some time now, making it easier to coordinate clinical care — anytime, anywhere.

Through the app or web interface, patients can:

  • View upcoming outpatient and community appointments
  • Request changes or reschedule if needed
  • Update their contact details
  • Receive directions and appointment reminders
  • Communicate with clinic staff in real time
  • Access personalised health information and educational materials

The initial rollout marked a major milestone — the first of its kind in the state — and has since expanded to other health services.

For families, it’s a smoother, more transparent way to manage care. For clinical teams, it’s a chance to reduce paperwork and focus more time where it matters most.

We’re proud to have played a part in making healthcare more connected, more accessible, and a little bit easier for everyone involved.

Outcomes and benefits

The portal has been supporting patients and authorised family members for some time now, making it easier to coordinate clinical care — anytime, anywhere.

Through the app or web interface, patients can:

  • View upcoming outpatient and community appointments
  • Request changes or reschedule if needed
  • Update their contact details
  • Receive directions and appointment reminders
  • Communicate with clinic staff in real time
  • Access personalised health information and educational materials

The initial rollout marked a major milestone — the first of its kind in the state — and has since expanded to other health services.

For families, it’s a smoother, more transparent way to manage care. For clinical teams, it’s a chance to reduce paperwork and focus more time where it matters most.

We’re proud to have played a part in making healthcare more connected, more accessible, and a little bit easier for everyone involved.

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Eugene Brink
Chief Delivery Officer
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An advocate for technology and innovation, Eugene has extensive experience in analysing, designing, and delivering enterprise solutions in complex environments.

With a background in State and Federal Government, he’s recognised for bridging the gap between technical and business needs, driven by a belief that anything is achievable with the right approach.

As bdna’s Chief Delivery Officer, Eugene leads delivery excellence, creating impactful solutions for a safer, healthier future.

Leigh Johnston
Chief Commercial Officer

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With over 20 years of experience in business consulting and development across the UK and Australia, Leigh has guided clients from diverse industries in adopting best-practice tools and strategies to gain a competitive edge.
 
As bdna’s Chief Commercial Officer, she leads enterprise business development and customer relationship management, driving improvements in business performance and sales effectiveness.
 
Her approach has consistently helped clients boost market share, enhance customer satisfaction, and increase employee engagement.

Henry Vesander
Chief Product Officer

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Henry combines a passion for technology with extensive experience in product management, customer success, and channel management.
 
Trusted to drive growth and digital transformation, he has a strong track record in developing innovative products and go-to-market strategies.

As bdna’s Chief Product Officer, Henry leads our product vision, focusing on our SaaS Public Safety Suite to ensure we meet—and exceed—the evolving needs of our clients, ensuring we deliver maximum value through strategic innovation.

Karyn Smith
Chief Operating Officer

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With over 30 years of international, cross-industry experience, Karyn excels in strategic planning, organisational transformation, and performance improvement.
 
As bdna’s Chief Operating Officer, she oversees people, brand, and finances, keeping the company humming, healthy, and happy. Known for her dynamic leadership and strong communication skills, Karyn motivates and empowers teams to deliver sustainable, impactful results.
 
Passionate about making a difference, she focuses on not only achieving outcomes but also ensuring they’re delivered with care and respect for those involved.

Marty Wauchope
Chief Technology Officer

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A founding member of bdna, Marty brings over 30 years of global consulting experience across public safety, utilities, mining, construction, eHealth, and commercial sectors.

As bdna’s Chief Technology Officer, he focusses on risk management, information security, and technology compliance to ensure bdna remains safe and resilient.

Known for delivering high-quality, transformative outcomes, Marty uses his deep industry knowledge to drive impactful solutions that help our clients navigate complex challenges with confidence.

Ryan Sheppard
Chief Executive Officer
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Ryan, CO-founder and CEO of bdna, brings over three decades of leadership experience in commercial and public sectors across Australia and globally.

Known for spearheading large-scale transformation initiatives, he actively drives bdna’s vision while fostering a culture of mentorship and innovation.

With a strategic focus on sustainable growth, Ryan collaborates across industries, including health, law enforcement, and nonprofits, to deliver impact-driven results.