Digital innovation lays the foundation for holistic healthcare transformation
Industry
Health and Community
Service
Technology Services, Project Management, Organisational Strategy
Client background
The challenge
The organisation is focused on overcoming challenges experienced by delivering a cohesive and person-centred experience for individuals seeking care.
Key focus areas for addressing these challenges include:
- Enabling self-service access across multiple platforms to empower individuals.
- Supporting evidence-based practice through enhanced digital tools.
- Creating integrated systems for seamless service delivery.
- Modernising outdated data repositories to improve efficiency.
- Leveraging insights for better governance, planning, and decision-making.
- Using AI to enhance service delivery and outcomes.
Our approach
Our team worked with the healthcare organisation to support the discovery and identification phase of their digital transformation journey.
This involved:
- Engaging stakeholders across various service and operational departments to gather insights.
- Analysing market research conducted to understand lessons learned from similar initiatives.
- Facilitating interviews and workshops to map current processes and identify gaps.
- Developing consumer personas and journey maps to understand community needs and experiences.
- Creating key planning and investment documentation to support project initiation.
Outcomes and benefits
The foundational work completed during the discovery phase has helped position the organisation to move forward into the design and implementation phases with clarity and confidence.
Our collaboration resulted in:
- Comprehensive documentation to guide future phases.
- An engagement framework to ensure stakeholder alignment and foster effective communication.
- Validation and prioritisation of key requirements to minimise risks in subsequent stages.
These efforts support the long-term goal of delivering improved holistic care for individuals, ensuring a more connected, efficient, and person-centred healthcare experience.
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