Virtual transformation for Primary Health Network
Industry
Community, Health
Service
Technology Services, Change Management, Project Management
Client background
Primary Health Network (PHN) Northern Territory work closely with the primary health sector to develop better coordination, support the health workforce and introduce new health programs and services.
The challenge
Our approach
Through our collaboration, we accomplished numerous business improvements, including:
First fully virtual PHN environment:
setting a benchmark for digital transformation in the sector.
Enhanced mobility for teams:
Equipped with cutting-edge mobile communication tools and devices, teams were empowered to spend more time in the field, directly engaging with clients and delivering care where it was needed most.
These advancements not only optimised operational efficiency but also reinforced PHN NT’s commitment to improving client outcomes through innovative and client-focused solutions.
Outcomes and benefits
This strategic partnership showcased the power of innovation and collaboration in driving meaningful improvements and enhancing client-centric care delivery, including the key achievements:
Pioneering a fully virtual environment, demonstrating leadership in digital transformation and innovation.
Empowered mobile teams:
Field teams were equipped with advanced mobile communication tools and devices, enabling them to spend more time with clients and deliver services with greater flexibility and responsiveness.
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