Strengthening safer communities with screening services

Success Stories

Strengthening safer communities

Industry
Public Safety, Communities

Service
Technology Services, Organisational Strategy

We would like to take this opportunity to thank bdna for their strong leadership, skill, and positivity to work collaboratively to deliver this initiative. This activity had a wide scope, complex requirements, a broad range of stakeholders that had to be achieved within tight timeframes. Through the committed efforts of all parties, quality discovery products were delivered, providing a strong foundation for the next phase of work.

Client background

An organisation focused on community safety is committed to fostering a fair, safe, and inclusive society. A key part of its mission includes screening services that help protect vulnerable groups, such as children and people with disabilities. One of these services ensures the safety of children by screening individuals who work with them.

The challenge

Our work resulted in a solution that simplifies and improves business and technology processes across multiple services. The new system will allow different screening services to work together on a single platform, while still catering for individual legal requirements. This makes tasks like applying for screening, renewing cards, verifying identities, and making payments easier and quicker.

By automating many of the manual tasks and connecting with existing systems, the new platform saves time for both staff and clients.

On top of that, our client now has a clear plan for their future technology needs. This will help them to understand the funding and effort required to bring the new system to life, and enable them to continue to provide safe and contemporary services to protect those who need it most.

Our approach

Our team partnered with our clients to lead a comprehensive technology solution discovery process.

We began by working closely with stakeholders, using our bdna business analysis framework to conduct a detailed current and future state analysis. We identified the future vision, summarised the current processes, and outlined the high-level business requirements. Using this information, we explored options and conducted a cost-benefit analysis.

We then co-designed a solution concept that leveraged the bdna Solution Architecture Methodology. This included identifying technology components, integrating systems, ensuring traceability, and aligning with enterprise architecture principles.

Collaborating with our client, we identified a SaaS product that allowed multiple worker screening services to operate efficiently within a shared platform while retaining their individual workflows. Our solution also ensured compliance with both state and federal systems and incorporated cloud services for scalability and security.

Outcomes and benefits

One platform for all:

Our work resulted in a solution that simplifies and improves business and technology processes across multiple services. It will allow different screening services to work together on a single platform, while still catering for individual legal requirements.

This makes tasks like applying for screening, renewing cards, verifying identities, and making payments easier and quicker.

Efficiency wins:
By automating many of the manual tasks and connecting with existing systems, the new platform saves time for both staff and clients.

Future-ready plan:
On top of that, our client now has a clear plan for their future technology needs. This will help them to understand the funding and effort required to bring the new system to life

Protecting those who need it most:
The new system will empower our client to continue safeguarding children and people with disabilities, reinforcing their commitment to a safer, more inclusive future.