Managed services make in-house solution work at scale
Industry
Public Safety
Service
Technology Services
Client background
A law enforcement agency had developed a specialised internal system to support critical operational workflows. While the software showed strong potential to improve operational efficiency, the agency needed a trusted partner to provide managed support to ensure the tool would remain reliable and secure as it scaled.
Our approach
We partnered with the agency to provide ongoing managed services to operationalise and sustain their internally developed system.
Our team worked closely with the client’s technical leads and focused on:
- Coordinating with internal stakeholders to align on support priorities and risk management
- Establishing support pathways and escalation processes
- Embedding managed services to maintain system reliability and responsiveness
- Performing targeted technical improvements to ensure stability and functionality
Outcomes and benefits
Our managed services helped the agency confidently operationalise their system — ensuring it could meet daily demands while freeing internal experts to focus on strategic innovation.
Key benefits included:
- Transition from pilot to operational asset: By embedding reliable managed services into a critical operational capability, we helped the client move from a pilot phase to a stable, scalable, and supported solution.
- Confidence in continuity: With our managed services in place, the client gained consistent, responsive support—minimising downtime and ensuring reliable performance across all sites.
- Efficient use of specialist resources: Our involvement freed the client’s technical experts from day-to-day troubleshooting, allowing them to focus on further development and more complex investigative needs.
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