Revitalising a central government chemistry laboratory

Success Stories

Revitalising a central government laboratory

Industry
Environment and Science

Service
Strategic Planning and Organisational Change

We are immensely pleased with the improvements and strategies implemented by the bdna team. Their expertise has not only revitalised our operational efficiency but also greatly enhanced our ability to serve our governmental objectives effectively.

Client background

Tucked within a state-level environmental research facility, a government laboratory specialising in chemistry stands tall. It’s more than just a lab; it’s a hub of knowledge, expertise, and state-of-the-art research.

From analysing soils to diving deep into waters, the laboratory crafts high-quality data to back government policies and programs. Their blend of environmental tracing technologies and geomorphological techniques helps them read nature like a book.

The challenge

The central government laboratory, with its deep expertise and cutting-edge facilities, found itself in a tough spot. There was a growing demand for their services, but they were struggling to keep pace. This led to longer delivery times and limited ability to take full advantage of new opportunities.

The way they operated was proving unsustainable. It was evident that some introspection and adjustments were needed to optimise their processes.

More so, understanding how customers engaged with the lab became essential. All this to ensure samples were processed efficiently and in line with internal and external stakeholders’ expectations.

Our approach

Addressing the challenges at the central government laboratory required a clear and actionable strategy.
We followed a structured approach:

Organisation Requirements:
It was crucial to clearly communicate the organisation’s needs. By detailing these requirements, we created a foundation for a productive collaboration with the Laboratory Information Management Service (LIMS) provider.

Operational Improvement Roadmap:
We crafted a comprehensive plan aimed at pinpointing and addressing areas in the organisation that needed enhancement.

E2E Business Processes:
Transparency was key. We mapped out the processes fromstart to finish, ensuring stakeholders had a clear understanding and could identify opportunities for optimisation.

Outcomes and benefits

Tangible organisation insights:
Through our comprehensive assessment, we grasped the full scope of organisational challenges and the desired target state at the central government laboratory. As the roadmap items are rolled out, service delivery expectations aren’t just on target—they’re exceeded. The transformation is tangible.

Clear visibility of clients’ processes:
We delved deep into the operations, shining a light on every detail. This led to streamlined communication channels and a noticeable uptick in staff efficiency.

Clearly articulated stakeholder requirements:
We meticulously detailed stakeholder needs, fine-tuning them with every capability enhancement.

Improved systems that support laboratory management more effectively:
The emphasis on stakeholder requirements resulted in more effective and efficient laboratory management systems. By understanding the intricacies and needs of the lab, we’ve enhanced systems that not only support but elevate daily operations.