Supporting Abt Associates' System Refresh

Business Problem

Abt Associates had managed the National Program Centre for the Australian Nurse-Family Partnership Program on behalf of the Australian Government Department of Health for a number of years and had custom built a system to support the program. There had been a number of ongoing issues with the use of ANKA which Abt Associates had taken a number of steps to address, however, full confidence in the solution had not been restored.

Our Role

Bdna undertook a full review of the ANKA system and supporting processes and provided Abt with a report of findings and recommendations. Bdna was then engaged to assist Abt in delivering on the recommendations.

Bdna adopted an agile approach, working closely with key representatives of Abt and their software vendor to establish new ways of working, clarifying immediate requirements and delivering a technical refresh based on the priorities.

In parallel Bdna worked with Abt to plan approaches to uplift service management processes, stakeholder engagement, and change management. This was conducted during a period of significant change in the ANFPP program.

Outcome

Bdna led a number of development sprints with a blended team of Abt, Program, and Vendor stakeholders to successfully address the highest priority business pain points. Bdna also assisted with the improvement of stakeholder engagement and alignment of communications with other Program activities. In addition, Bdna provided coaching to the team and established a new way of working for the Program system team to enable them to deliver technical services to the Program more effectively.