G20 Security Operation

G20 Security Operation

Business Problem

The Queensland Police Service (QPS) was tasked with delivering local security for Australia’s largest peacetime security operation.

With more than 6,000 officers, nearly 30 visiting world leaders and dignitaries, the QPS needed to rapidly design and implement effective security processes and systems to support this high-profile international event.

Our Role

Bdna designed a new operations management system, to provide enhanced coordination and real-time situational awareness, including:

  • the location of all visiting dignitaries
  • the security status of all event venues
  • the schedule of all security activities
  • key events that were unfolding
  • security incidents
  • activity logs

Bdna configured a new equipment tracking system for comprehensive asset tracking, aligned with new logistics processes to streamline equipment collections and returns at shift changeover.

Bdna identified requirements and helped the QPS to procure a new social media intelligence (SOCMINT) solution. This innovative solution became the most advanced SOCMINT solution used in Australian policing.


The world-leading operations management system transformed the QPS’s effectiveness and ability to respond. The new equipment tracking system and processes were highly successful, with virtually no waiting time for the thousands of officers to collect or return equipment.

Project Partners


Queensland Police Service



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